Ladder FAQs

Why should I buy an Abru Ladder?

Abru is one of the nation's favourite ladder brands. Throughout our history we have gained unequalled expertise and an enviable reputation for providing a complete service to the DIY retail market on a national and European basis. From the calibre of our products, through quick and accurate order fulfilment and delivery, to after-sales advice, Abru holds quality of service to its customers above all else. And in this, we’re proud to be recognised as an industry leader.

What is the difference between an aluminium and a fibreglass ladder?

The aluminium and fibreglass ladders have their own advantages and special properties.

Aluminium ladders don't rust or corrode and are fully recyclable. Aluminium ladders are easy to transport and store thanks to its lightweight property. We manufacture our aluminium ladders with high grade aluminium, and our ladders are designed and tested for maximum durability.

Fibreglass ladders can be used where an electrical hazard exists. It is recommended and in most cases mandatory to use fibreglass ladders instead of aluminium in such applications. Fibreglass ladders provide electrical insulation between the user and the earth thus reducing (but not necessarily eliminating) the potential risk of electrocution.

View All Aluminium Ladders

How do I select the correct ladder for the job I need to do?

Step 1: Choose the height

Choose the correct height of the ladder that you need for your job. The maximum reach for several ladder heights assuming a 1.7m tall person with a vertical reach of another 0.3m. The maximum safe working height is typically 1.5 metres above the maximum allowable climb height. 

Step 2: Choose the application

If you are going to use the ladders for commercial purposes, you must use EN131 Professional classified ladders. 

However, if you are going to use the ladders at a private dwelling for non-commercial purposes, you can use EN131 Non-Professional ladders. 

Note: Please check the load capacity is the total combined weight of the person, the tool/equipment and materials that the user is carrying

Step 3: Choose ladder style

Choosing the correct ladder for the style of job you are doing is important. Take the time to understand the different styles available. This may include Single Sided, Double sided, Platform Step Ladders, Dual Purpose, Extension Ladders or Mobile scaffold. 

Remember!! If you are working with or around electricity you should be using a Fibreglass product.

To find out more, visit our How To Choose that will help you choose the right ladder for the job.

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Can I buy a ladder from you?

Our ladders are available from leading retailers and stockists throughout the UK. Visit our Where To Buy to find your nearest store or shop online.

Where To Buy

Where can I find details of how to fit my loft ladder?

Literature including our product catalogue and instruction leaflets can be found on our Literature page. Alternatively, please navigate to a specific product and select the literature.

Download Literature

What guarantee comes with my ladder and do I need to register it?

Most of our core products come with a 5 year guarantee and this information can be found on the product packaging. There is no need to register your product to activate your guarantee, simply keep your receipt and if you need to make a claim please contact us.

5 year guarantee includes: faults arising from defects in workmanship or materials except for -

  • Ordinary wear and tear of the product.
  • Damage caused by misuse or abuse of the product.
  • Damage caused by a failure to comply with all written warnings and Instructions of the product.
  • Damage caused by an attempted repair of the product.

Material - means a material or component used in the manufacture of the product.

Workmanship - means the handling, assembly and manufacturing processes performed by or on our behalf in order to manufacture the product.

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What should I do if my ladder has missing parts?

Do not use your ladder with missing parts as it may be unsafe. You can buy spare parts from us directly on our Spare Parts Shop.

Spare Parts Shop

How long do Abru stock spare parts?

As the manufacturer we are not legally obliged to stock spare parts however for the satisfaction of our customers we aim to hold stock for 5 years from the manufacturing date, depending on the type of ladder purchased.

Can I modify my ladder?

No; only use a ladder for the purpose for which it is designed.

Where can I get information about ladder safety?

All the information you require can be found here on the website or by viewing the Ladder Association website.

How to Use Ladder Safely

What should I do before use my ladder?

  • Check for damage or missing components. 
  • Check for loose or missing bolts or rivets. 
  • Check ladder feet for excessive wear. 
  • Check ropes are not fraying and are securely attached. 
  • Check that ladder stiles/rungs/treads are straight. 
  • Check spreaders are in good order. 
  • Check that the ladder is free from dust, water, grease and corrosion.
  • Clean a ladder with mild soapy water and ensure it is dry prior to use.
  • Check timber ladder for splits, rot, and insect infestation. 
  • Never paint a timber ladder. Use a clear varnish suitable for exterior or marine environments so that defects are not hidden. 
  • If a ladder does have any defects take it out of service immediately and replace it. 
  • Store ladders in a dry, covered location. 
  • Exposure to excessive heat may weaken a ladder. 
  • If the ladder has sustained a blow or impact carefully check the ladder for defects prior to next use. 
  • Fibreglass ladders will over time degrade and fibres may become exposed. Wash the ladder with a commercial solvent and apply enough coats of polyurethane or clear acrylic lacquer to encapsulate the fibres.

How do I transport my ladder safely

When transporting a ladder on a vehicle ensure that the following points are observed:

  • The ladder is supported along its length to prevent sagging.
  • The overhang beyond supports is equal and less than 1/3 of the length of the ladder.
  • The ladder is securely tied down to prevent road shock and chaffing. Do not over-tighten as this may damage the ladder.
  • The upper surface of roof racks and/ or other supports should be covered with soft material, such as rubber or pine, to decrease road shock.

How do I repair my damaged ladder?

For the safety of the user Abru does not recommend repairing a damaged ladder and does not offer a repair service through the company.